Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible. Please review the details below before placing your order.

Processing Time

Orders are typically processed within 1–5 business days (excluding weekends and holidays). Processing times may be longer during high-volume periods or sales.

Shipping Options (United States Only)

We currently ship within the United States and offer the following shipping methods:

• Economy Shipping
  5–8 business days — $5.95
• Standard Shipping
  3–4 business days — $7.25
• Express Shipping
  1–2 business days — $12.95
• Next-Day Shipping
  1 business day — $24.95

Shipping time begins after processing, not at the time of purchase.

Shipping Delays

Delivery times are estimates only and are not guaranteed. Delays may occur due to carriers, weather, holidays, or other factors outside of our control.

Once your order has shipped, delivery is handled by the carrier.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If this occurs, please contact the carrier directly to file a claim.

Incorrect Address

It is the customer’s responsibility to enter correct shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

If you notice an error, please contact us immediately at jdolldeluxe@gmail.com, but changes cannot be guaranteed once processing begins.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.