Contact information

Contact Information

We’re here to help with any questions about your order, shipping, or store policies.

Customer Support

For all inquiries, please contact us at:
jdolldeluxe@gmail.com

We typically respond within 1–3 business days (excluding weekends and holidays).

Order Inquiries

When contacting us about an order, please include:

• Your full name
• Order number
• A clear description of your issue

This helps us respond to you faster.

Important Notes

• Please double-check your spam or junk folder if you do not see a reply from us.
• We are unable to make changes to orders once they have been processed or shipped.
• For shipping updates, please refer to your tracking number first before contacting support.